We shop online too, so we know how important it is to have peace of mind that your order can be easily returned and refunded. We will gladly refund your purchase within 90 days from the date of delivery - no questions asked.
All of our cat collars also come with a lifetime warranty. Additionally, in the event that the safety elastic breaks during a kitty misadventure, we will repair the elastic on your original collar free of charge - for life (conditions apply).
Once your return has been received by us, please allow 3 working days for your refund to be processed.
HOW TO REQUEST A RETURN
Please complete our Returns, Repairs + Warranty Claims Form and enclose it with your order. Please send your return to:
PO Box 25
Pyrmont NSW 2009
WARRANTY CLAIMS + REPAIRS
Please refer to our Warranty Claims + Repairs page for information on how to lodge a claim.